Concerns and complaints

We want you and your child to be happy and would ask that if you have a query, or concerns or cause for complaint of any nature, please speak to the setting manager in the first instance, as often matters can be worked through. If however a matter is not resolved, please contact our Operations Director.

We have an open-door policy and like to be clear, honest and transparent in our communication.

If a complaint is made, it is our procedure to record the complaint and notify you of any outcomes within 48 hours if possible. For complaints that need further investigation, we commit to responding within 28 days. If at this stage you are still unhappy with the outcome, complaints may also be escalated to the Regulatory Body for your area.

Operations Director

Venture House

2 Arlington Square

Downshire Way

Office G20

Bracknell RG12 1WA

Email: Louise.Williams@myohana.co.uk

England: Ofsted

Address: Piccadilly Gate , Store Street, Manchester, M1 2WD

Tel: 0300 123 4666

Email: enquiries@ofsted.gov.uk

Dublin: Tusla – Early Years Inspectorate

Address: Tusla, Early Years Inspectorate, 2nd Floor, Estuary House, henry Street, Limerik

Tel: +353 (61) 461700

Website:https://www.tusla.ie/get-in-touch/early-years-inspectors/

Wales: Care Inspectorate Wales (CIW)

Address: Welsh Government, Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ

Web Form:https://careinspectorate.wales/contact-us/raise-concern

Tel: 0300 7900 126 (option 2)

Email:CIW@gov.wales

Scotland: Care Inspectorate Scotland (SCSWIS)

Address: 11 Riverside Drive, Dundee, DD1 4NY

Tel: 0345 600 9527

Email:enquiries@careinspectorate.com